FAQ
Frequently asked questions
Orders
At Calesta, we keep it clean, conscious, and kind. Our products are plant-powered, cruelty-free, and made with love — no harsh chemicals, ever. Just pure glow from nature to skin.
We’ll do our best! If your order hasn’t shipped yet, contact us as soon as possible at [insert support email] and we’ll try to update the address for you. Once it’s shipped, changes are unfortunately no longer possible.
Orders may be canceled if there’s a payment issue, an address error, or the item went out of stock. You’ll receive an email with details and next steps. Still unsure? Reach out and we’ll help sort it out.
Shipping
Shipping fees vary based on your location and order total. You'll see the exact cost at checkout before placing your order. We also offer free shipping on orders over [insert amount]!
Yes, we do! At checkout, you can choose express or overnight shipping options for faster delivery, depending on your location. Rates will be calculated automatically.
Tracking info can take 24–48 hours to update. If it’s still not showing movement after that, feel free to contact us—we’ll look into it and make sure your package is on the way.
Yes, we ship worldwide! International shipping rates and delivery times will be shown at checkout. Please note that customs fees may apply depending on your country.
Returns
For hygiene reasons, we can only accept returns on unopened and unused products. If something arrived damaged or incorrect, please contact us—we’ll make it right.
Once we receive and inspect your return, refunds are processed within 5–7 business days. You’ll get an email confirmation once it’s done.
Return shipping costs are the responsibility of the customer, unless the return is due to a damaged or incorrect item. We’ll always cover the cost if it was our mistake.
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PRODUCTS
Need Help? We’ve Got Answers
Yes! Our cleanser is formulated with gentle, non-irritating ingredients, making it ideal for sensitive skin. It cleans without stripping or drying out your skin barrier.
Absolutely. This cleanser is effective yet gentle, helping to balance oil production and keep pores clean—perfect for acne-prone or oily skin types.
Yes, it’s designed to break down daily buildup, including sunscreen and light to medium makeup. For heavier makeup, we recommend double cleansing for best results.
One bottle typically lasts 6–8 weeks with daily use, depending on how much product you use per cleanse.
Yes! Our cleanser is pH-balanced and mild, so it pairs well with actives like retinol, AHAs, BHAs, or vitamin C—just be sure to patch test when combining new products.
Yes, 100%. Our cleanser (like all Calesta products) is cruelty-free and vegan—no animal testing and no animal-derived ingredients.